Frequently Asked Questions

We realize that VoIP services are not always the easiest thing to understand, so we have compiled a list of frequently asked questions to try to help you out.
If there's anything not covered here, feel free to drop us a line; we're happy to help answer any questions you may have!

We recommend a 60kbps/line minimum Internet connection speed in order to have a quality phone call. To check your connection speed please visit the following website: VoIP Speed Test.

Download the LOA. Once it's filled out send it to support@coastalvoice.com and we will start the process.

It can take 2-4 weeks to complete the process.

In most cases you will be able to keep your existing number. In some cases there may be limited availability for certain area codes.

No upfront cost for basic setup; if you're interested in the customization of your system, contact us for an estimate.

We offer you the ability to choose your number from a limited selection (approximately 5). If you need a specific number, contact us and we will do our best to meet your needs.

Yes. You will be able to choose to record your own or have a voice professional record it for you.

Yes, you can use any .wav file as your hold music (maximum 5mb).

Our standard plans are month to month and do not require a contract. Other plans with little or no upfront cost may require a contract determined by the amount of phones ordered.